FAQs
Shopping Information
Where can I use your eSIM or SIM card?
Our eSIM works in mainland China, Hong Kong, Macau, and Taiwan. The physical SIM card is available for use across mainland China. Please ensure your device supports eSIM before purchasing.
How do I activate the eSIM?
After purchase, we will send a QR code via email. Simply scan the code to activate. No physical card needed — quick and easy.
Are the attraction tickets digital? How do I use them?
Yes, all tickets are digital. You will receive a confirmation and QR code after purchase. Show the code at the entrance to enter.
What car services do you offer?
We offer airport transfers, private car rentals, and city tours in Shanghai. We also provide nationwide travel vehicle services that can be customized to your needs.
Can I book a private tour?
Absolutely. We offer fully customized travel experiences for families, friends, and corporate groups — with private guides, vehicles, and flexible schedules.
Do your tour guides speak English?
Yes, we offer multilingual guides, including English, Spanish, Japanese, and Russian, to ensure a smooth and enjoyable journey.
How can I join your events?
We regularly host events in Shanghai, such as parties and cultural experiences at bars, restaurants, and other venues. Follow our social media or website event page to sign up.
Do you ship China Gifts internationally?
Yes, our China Gifts can be shipped to many countries and regions. You can also pick them up directly at our store in Shanghai Pudong International Airport if you prefer in-person collection. These unique gifts are perfect for souvenirs or cultural presents.
Payment Information
What payment methods do you accept?
We accept major credit cards , PayPal, Apple Pay, Google Pay, and Alipay.
Is my payment information secure?
Yes. Our website uses SSL encryption and trusted payment gateways to ensure your personal and payment information is safe.
Can I pay in other currencies?
All prices are listed in USD. Your bank or payment provider may convert the amount into your local currency with applicable fees.
Will I receive a payment confirmation?
Yes. Once your payment is successful, you will receive a confirmation email with the order details.
Shipping Information
Do you ship internationally?
Yes, we offer international shipping to many countries and regions. Delivery times and fees may vary based on destination and shipping method.
Can I pick up my order in person?
Absolutely! If you're traveling to China, you can choose to collect your order at our store in Shanghai Pudong International Airport. This is a great option for travelers who prefer in-person pickup.
How long does shipping take?
Shipping times vary depending on your location. On average:
Asia: 5–10 business days
Europe & North America: 7–14 business days
Other regions: 10–20 business days
We’ll provide a tracking number once your order ships.
How much is the shipping cost?
Shipping fees are calculated at checkout based on destination, weight, and shipping method.
Order Returns
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How much is shipping and how long will it take?
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How long will it take to get my package?
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Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.