eSIM: Mainland China, Hong Kong, Macau, Taiwan.
Physical SIM: Mainland China only. Ensure device supports eSIM before purchasing.

QR code sent via email after purchase. Scan to activate. No physical card needed.

Yes, confirmation and QR code sent after purchase. Show at entrance.

Airport transfers, private car rentals, city tours:

• Standard Sedan (4 seats)
• Premium MPV (7 seats)
• Minibus / Coach (large groups)

Yes! Fully customized for families, friends, corporate groups — private guide, vehicle, flexible schedule.

Yes, multilingual guides: English, Spanish, Japanese, Russian.

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Alipay. Prices in USD.

Yes. SSL encryption and trusted payment gateways.

Yes, confirmation email with order details sent after successful payment.

Most foreign nationals require a visa to enter mainland China. We will provide all necessary documentation for your application, such as an official invitation letter and a detailed itinerary, but you will need to submit the application yourself at your local Chinese embassy or consulate.

As of 2025, China offers visa-free entry for ordinary passport holders from: France, Germany, Italy, The Netherlands, Spain, Malaysia, Switzerland, Ireland, Hungary, Austria, Belgium, Luxembourg, Canada, United States, United Kingdom, Singapore, Brunei, and the UAE.

Important: Visa policies change frequently. Always confirm with your local Chinese Embassy before booking.

• Passport Validity: At least 6 months remaining from entry date
• Purpose: Tourism, business, visiting family, or transit only
• Duration: Count begins from day after entry
• Onward Travel: May need proof of departure ticket
• Accommodation: Register within 24 hours (hotels handle this)

Absolutely. China is one of the safest countries for tourists, even at night. Strong public security and strict laws on firearms and knives. Use common sense with belongings.

Your English-speaking private guide handles all communication, translation, and coordination for a seamless experience.

Many Western apps are blocked in China. Install a VPN before departure or rent our portable WiFi with pre-configured VPN.

China is a mobile payment society (WeChat Pay/Alipay). International cards accepted at hotels but not everywhere. Your guide can help set up payment apps.

24/7 on-the-ground support. You'll receive a dedicated contact number and WeChat. Reach us anytime — for emergencies, changes, questions, or restaurant recommendations.

Vetted hotels from boutique design to 5-star brands. Modern, clean, air-conditioned vehicles with licensed professional drivers.

Yes! Inform us during planning (vegetarian, vegan, gluten-free, allergies). Your guide will proactively coordinate with all restaurants to ensure safe and delicious meals.

Your English-speaking guide handles all communication, translation, and coordination for a seamless experience.

A unique travel experience crafted from scratch based on your interests, budget, pace, and style. Not a fixed package. We focus on flexibility, depth, and privacy — distinguishing us from rigid large-group bus tours.

Seasoned experts with bicultural backgrounds, deeply knowledgeable about Chinese culture and travel. Superior communication and authentic recommendations.

1. Initial Inquiry: Share your preferences, dates, number of travelers
2. Consultation: Travel specialist discusses your vision
3. Proposal & Quote: Detailed itinerary and price quote
4. Refine & Confirm: Work together until satisfied
5. Booking & Payment: Confirm and complete booking
6. Pre-departure Support: Comprehensive preparation support

1-2 weeks depending on complexity. Recommend starting 3-6 months before travel, especially for peak seasons.

Yes! Airport pickup at Shanghai Pudong (PVG). Combine with our private car service for a seamless arrival. Driver meets you with a name card.

Starts from $200 per person per day. Final cost depends on duration, hotel standard, activities, and travel season.

Included:

• All accommodations as per itinerary
• Private, English-speaking guide and dedicated driver
• Domestic transport (flights/trains) as listed
• Entrance fees for all scheduled attractions
• Specified meals
• 24/7 on-the-ground support

Not Included:

• International airfare to and from China
• China visa application fees
• Travel insurance
• Personal expenses and meals not specified

10-20% deposit to confirm booking. Balance due 30-60 days before departure. We accept Visa, Mastercard, bank transfer, and PayPal.

YouBenBen travel services are customized service products, not physical goods. Once itinerary planning, guide coordination, supplier checking, activity booking, or other preparation work begins, service costs may already be incurred.

• Survival Kit and digital products: Generally non-refundable once the file, download link, or access has been delivered.
• Travel service deposits: The USD 99 or USD 199 payment is a deposit. It may be refunded only within 24 hours after payment and only if manual itinerary planning has not yet started. After 24 hours, or once planning has started, the deposit is non-refundable. In some cases, it may be used as service credit for another eligible YouBenBen travel service within 6 months.
• More than 15 days before service: 70% of the balance payment may be refunded. The deposit is non-refundable.
• 7 to 15 days before service: 50% of the balance payment may be refunded. The deposit is non-refundable.
• 3 to 6 days before service: 30% of the balance payment may be refunded. The deposit is non-refundable.
• Less than 3 days before service or no-show: No refund.
• Non-refundable third-party costs: Activity bookings, guide scheduling, transport arrangements, restaurant reservations, tickets, workshops, supplier cancellation fees, and similar costs may be deducted from any eligible refund.
• Rescheduling: More than 7 days before service, one free reschedule may be requested, subject to availability. From 3 to 7 days before service, one reschedule may be requested, but supplier fees or extra costs may apply. Less than 3 days before service, rescheduling is generally not available.
• Flight, visa, entry, or personal travel issues: These do not automatically qualify for a full refund. We will try to help adjust the itinerary where reasonably possible.

Please read the full refund policy here: https://youbenben.com/policies/refund-policy

Shanghai Pudong Airport (PVG):

• Terminal 1 Arrivals — Sunrise Duty Free
• Terminal 1 Departures — After security checkpoint 21-22
• Terminal 2 Departures — After security checkpoint 16
• Terminal 2 Departures — Level 3, End of Island B
• Terminal 2 Arrivals — Baggage conveyor No.26 and No.27

Email with activation instructions sent after purchase. Airport pickup: staff assists. Delivery: self-activate following instructions. Do not insert until you arrive in China.

Orders processed within 12 hours. Shipping 16-26 days depending on destination. Contact Support3@YOUBenBen.com for details.

Due to regulations, only government-approved websites. VPN required for Western apps. We can help set up a VPN.

Yes, call duration depends on your purchased plan.

No, requires ID activation. Airport pickup: staff activates. Delivery: self-activate. Do not insert until in China.

Yes! Pre-configured VPN included. Pick up at airport or ship to your accommodation.

• Asia: 5-10 business days
• Europe & North America: 7-14 business days
• Other regions: 10-20 business days

Tracking number provided after shipping.

Yes! Pick up at our PVG airport store. Great for travelers preferring in-person pickup. Available for SIM cards, WiFi, and souvenirs.

Calculated at checkout based on destination, weight, and shipping method. Multiple options including standard and express delivery.

Yes, shipped worldwide. Can also pick up at airport store. Perfect for souvenirs or cultural presents.

Shanghai Pudong Airport (PVG), Terminal 2, International Arrivals

YouBenBen Service Counter next to Carousel 26

Open 24 hours a day, 7 days a week

Phone: 400-108-7969

Arrivals Booth:
T2 International Arrivals, Counter near Carousel 26 (inside security). Open 24/7.

Departures Booth:
T2, 3rd Floor, End of Island B (outside security). Open 24/7.